For Australians who'd rather not feel silly asking
Friendly tech help, in plain English.
Phones, email, video calls with the grandkids, scams, myGov, printers that won't print. Ask us anything. No jargon, no rushing, and no question is too small.
- ✔ Melbourne-based and Australian-owned
- ✔ We never ask for your passwords
- ✔ Family members welcome to join in
Ask TechGuy
Type your question the way you'd say it out loud. TechGuy answers step by step, and you can ask again as many times as you like.
● Here to help, any time
TechGuy will never ask for passwords, PINs or codes. Please don't type them here.
G'day! I'm TechGuy's online helper. Ask me anything about your phone, computer, email or a message you're not sure about. I'll explain it step by step.
TechGuy is typing…
TechGuy's helper is a computer program (AI) and gives general advice only. For anything about money, your bank or a possible scam, please talk to a real person first. Talk to a real person.
What can we help with today?
Choose a topic for simple, step-by-step guides.
Phones & tablets
Bigger text, apps, photos, storage full
Sending photos, junk mail, can't log in
Scams & safety
Is this message real? What to do if you clicked
Video calls with family
FaceTime, WhatsApp, Zoom made easy
Passwords
Remembering them safely, resetting, codes by text
Printers
Won't print, Wi-Fi setup, ink and scanning
myGov & Medicare
Logging in, myID, linking services
Internet & Wi-Fi
Slow internet, NBN, connecting devices
Kids' screen time
Parental controls on phones, consoles & Wi-Fi
⚠️ SCAM ALERT
Scams doing the rounds right now
Example alerts for this mockup – to be updated weekly.
- "Your parcel is on hold" texts. Fake delivery messages with a link. Australia Post and couriers won't ask you to pay by text link.
- "Hi Mum, I've lost my phone" messages. A scammer pretends to be your child on a new number. Always call their old number to check.
- Calls from "your bank" or "the NBN". Hang up and call back using the number on your card or bill. Never let a caller onto your computer.
TechGuy's three golden rules
- 1Stop. Don't rush. Real organisations will wait.
- 2Never share passwords or codes sent to your phone.
- 3Check by calling a number you already know.
Think you've been scammed? Call your bank straight away, then call us. We'll help you take the next steps.
Prefer to talk to a real person?
Of course. Choose whatever suits you best.
Also for mums, dads and grandparents
Help with your kids' screen time
Not sure how to set limits on the family iPad, the kids' phones or the games console? We'll set it up with you, explain it in plain English, and make sure you know how to change it later.
What we can set up
- iPhone & iPad: Apple Screen Time and Family Sharing (downtime, app limits, "Ask to Buy")
- Android phones & tablets: Google Family Link
- Windows PCs & Xbox: Microsoft Family Safety
- Nintendo Switch & PlayStation: the Nintendo parental controls app and PlayStation family settings
- Home Wi-Fi: router controls such as bedtime "pause" and blocking adult websites
- Age-appropriate settings: app store age ratings, YouTube Kids, safe search and privacy settings
Australia's social media minimum age
Since 10 December 2025, age-restricted social media platforms must take reasonable steps to stop Australians under 16 from creating or keeping an account. eSafety lists Facebook, Instagram, Kick, Reddit, Snapchat, Threads, TikTok, Twitch, X and YouTube among them. The list can change.
There are no penalties for children or parents. The responsibility sits with the platforms. Most standalone messaging and gaming apps (for example WhatsApp, Messenger and Roblox) and YouTube Kids are not currently age-restricted. That doesn't make them automatically safe, so parental controls still matter.
Source: eSafety Commissioner, Social media age restrictions and your family and FAQs. Check eSafety for the latest list.
Family screen-time setup
A relaxed session at your home or by remote session. We'll go through each child's devices with you and set limits that suit their age and your family's rules.
$XX/session
Placeholder price for the mockup
Book a family setup Pay for family setupPay by PayPal or card once your session is booked
Ask a quick question firstSimple, honest prices
No call-out surprises. We tell you the cost before we start.
Placeholder prices for the mockup – not final.
Most popular
Peace of Mind
$XX/month
- Unlimited phone help
- 1 remote session a month
- Scam check line – "is this real?"
- Discounted home visits
Family Plan
$XX/month
- For adult children helping Mum & Dad
- Covers up to 2 people
- Monthly update sent to family
Pay as you go
$XX/visit
- Home visits & remote sessions
- Pensioner concession available
- No lock-in, no contract
Pay securely with PayPal
Already booked with us? You can pay here with PayPal or a credit/debit card.
Placeholder buttons: PayPal links not connected yet.
What people say
⚠ Example testimonials for design purposes only – not real customers.
"Finally someone who explains things without making me feel like a goose. I can FaceTime my granddaughter in Perth now."
"I set up the Family Plan for Dad. I don't get the 9pm phone calls about the printer any more!"
"I nearly paid a fake toll bill. One call to TechGuy and I knew exactly what to do."
Common questions
Is Ask TechGuy really free?
Yes. The online helper and our guides are free for everyone. You only pay if you'd like a real person to call, connect remotely or visit.
Is the online helper a real person?
No. Ask TechGuy is a computer helper (AI) trained to give simple, careful advice. If it can't help, or the problem involves money or your bank, it will point you to a real person.
Will you ever ask for my passwords or bank details?
Never. If anyone claiming to be TechGuy asks for your passwords, PINs or codes, hang up. It isn't us.
Can my son or daughter book for me?
Absolutely. Family members can book, pay and even join the session by phone or video.
Which areas do you visit?
Home visits are available across metropolitan Melbourne. Phone and remote help are available anywhere in Australia.
Can you help me set up parental controls for my kids or grandkids?
Yes. Our Family screen-time setup session covers iPhones and iPads (Screen Time), Android (Google Family Link), Windows and Xbox (Microsoft Family Safety), Nintendo Switch, PlayStation and your home Wi-Fi. We can also explain Australia's under-16 social media rules. See Help with your kids' screen time.
Do you offer pensioner discounts?
Yes. Just mention your Pension or Seniors Card when you book.